The buyer has the duty to inform immediately the seller of any error or defect.
Usines Métallurgiques de Vallorbe SA must be notified in advance of any returns.
All returns must be accepted and confirmed in writing by Usines Métallurgiques de Vallorbe SA before being sent.
All returns must be accompanied by the corresponding duly completed Return request form.
A copy of the order confirmation or the delivery slip must be included in your package.
The buyer does not have the right to cancel the order or request a reduction in price. No claim for damages or compensation will be accepted.
The buyer is responsible for the cost of shipping the returned package.
Unsolicited returns, or returns sent without postage paid or without form or voucher, will not be accepted.
The warranty is valid for manufacturing or material defects only.
If the buyer note any such defects, he or she should notify Usines Métallurgiques de Vallorbe SA immediately in writing.
In accordance with the General Terms and Conditions of Sale issued by Usines Métallurgiques de Vallorbe SA, a minimum warranty of 12 months is applicable to Glardon® and Vallorbe® products. The delivery date marks the start of the period of validity for the warranty.
For any defects covered by the warranty, Usines Métallurgiques de Vallorbe SA reserves the right to perform a repair or provide an exchange for an equivalent product. A replacement product will then be sent to the buyer, free of charge, once the defective product has been received.
In accordance with the General Terms and Conditions of Sale issued by Usines Métallurgiques de Vallorbe SA, the buyer has a period of 7 days after receiving the goods to check and inspect them. Only returns of products with defects covered by the warranty will be accepted after this 7-day period.
Only unused products will be accepted, in their original packing.
Should any loss of goods or damage occur during transport, the buyer is required to have a report drawn up by Swiss Post before accepting the goods, and must inform Usines Métallurgiques de Vallorbe SA immediately. This clause also applies to duly packaged goods which have been damaged.
Usines Métallurgiques de Vallorbe SA reserves the right to invoice administration fees of a maximum of CHF 50.-, except in cases of incorrect deliveries or a defective tool.
A reimbursement will only be issued once the returned goods have been received and inspected. The reimbursement will be made using the same method of payment that the customer used for the order.
For more information, please refer to our General Terms and Conditions of Sale..